Shipping Policy

Effective Date: 4 September 2026

At PEPAL, we believe better water should be accessible wherever you are. That's why we offer free shipping on all orders across India.

Free Shipping

All PEPAL orders are eligible for free standard delivery anywhere in India, with no minimum order value.

The shipping cost displayed at checkout will be ₹0 for eligible orders.

Order Processing

Orders are generally processed and dispatched within 1–2 business days after the order is confirmed.

Orders placed on weekends or public holidays will be processed on the next business day.

Once your order has been dispatched, you will receive shipping and tracking information via the contact details provided during checkout.

Delivery Times

Standard delivery typically takes 3–7 business days after dispatch, depending on your location.

Delivery to remote areas, certain pin codes, or during periods of exceptionally high order volume may take longer.

Please note that delivery timelines are estimates and may be affected by circumstances outside PEPAL's control, including:

• Severe weather
• Natural disasters
• Transport disruptions
• Public holidays
• Courier delays
• Incorrect or incomplete delivery information

Delivery Address

Please ensure that your shipping address, phone number, and other delivery details are accurate when placing your order.

PEPAL is not responsible for delays or failed deliveries resulting from incorrect, incomplete, or inaccurate information provided by the customer.

If an order is returned to us because the delivery could not be completed due to an incorrect address or repeated unsuccessful delivery attempts, additional shipping charges may apply for re-dispatch.

International Shipping

At present, PEPAL offers free shipping within India only.

International shipping availability and charges may vary by destination. Please contact us at [support@wearepepal.com] for international orders.

Order Tracking

Once your order has been dispatched, you will receive a tracking link or tracking information so you can follow your delivery.

If your tracking information has not updated for an extended period or your order appears to be delayed, please contact our support team and we will be happy to assist.

Contact Us

For any questions regarding your order or delivery, please contact:

PEPAL
operations@wearepepal.com